FAQ

Orders in Lithuania are typically delivered within 1–3 business days. Shipments to European countries usually arrive within 3–7 business days, while deliveries to the rest of the world generally take 5–19 business days, depending on your location and selected shipping method. Please note that holidays, weather conditions, customs procedures, and peak shopping seasons can affect delivery times.

Yes! You can update your shipping address before your order is shipped by contacting our customer support team as soon as possible. Once the order is fulfilled, we’re unable to make changes.

Once your order is shipped, you’ll receive a confirmation email with a tracking link. Simply click the link to view real-time updates on your delivery status.

Yes, we offer international shipping to most countries. Shipping fees and delivery times will vary based on your location and will be calculated at checkout.

To request a return, please contact us at info@organicskincare.lt within 14 days of receiving your order. Make sure to include your order number and reason for the request — we’ll guide you through the next steps.

For hygiene and safety reasons, opened or used skincare products cannot be returned unless the item arrived damaged or you received the wrong product.

Once your return is approved, your refund will be processed within 5–10 business days to the original payment method.

Yes. Alteya Organics skincare products are certified organic according to internationally recognized NATRUE, USDA Organic, and NSF standards. Certification details can be found in each product description.

Alteya Organics products are formulated to be suitable for sensitive skin. The formulas are free from parabens, silicones, synthetic fragrances, and other potentially irritating ingredients. We always recommend performing a patch test before using any new skincare product.

Yes, Alteya Organics products are cruelty-free and never tested on animals. Most products are also vegan-friendly, although some formulas may contain beeswax. Detailed ingredient information is available on each product page.

Yes, even natural ingredients and essential oils can cause individual skin sensitivities or allergic reactions. We recommend performing a patch test before using any new skincare product.

Alteya Organics grows, distills, and processes its own botanical ingredients, allowing full control over the entire “Seed to Skin” process, from plant to final product. This helps ensure exceptional ingredient quality, purity, and effectiveness.